BASIC DATA PROTECTION INFORMATION
Responsible: SAVORALIS (BTW-562866541B01).
SAVORALIS acts as independent data controller for customer relationship management and booking administration. Vessel Owners act as separate independent data controllers for maritime and operational purposes.
We collect and process your data to:
- Properly handle inquiries submitted via the form.
- Fulfill legal obligations.
- Provide newsletters and marketing communications regarding our products or services, or those of our partners or suppliers with whom promotional agreements exist.
- Manage your user profile.
- Process your orders and reservations.
Legal Basis:
- Necessary for performing a contract or taking pre-contractual steps.
- Legitimate interest.
- Compliance with legal obligations (e.g., anti-money laundering regulations).
- Explicit consent.
Data Recipients: Personal data may be shared with carefully selected service providers who support SAVORALIS in delivering its services, acting strictly under data processing agreements. To achieve the purposes above, SAVORALIS may engage third-party service providers who may access or process personal data as data processors. Your personal data will not be transferred to countries outside the European Union without adequate legal safeguards.
Your Rights:You have the right to access, correct, delete, or object to the processing of your personal data, along with any other rights described in our Additional Information.
Additional information: For more comprehensive information about how we handle your personal data, please consult our Privacy Policy.
ADDITIONAL INFORMATION FOR DATA PROTECTION
This Privacy Policy explains how SAVORALIS processes your personal information through its website (hereinafter referred to as the “Site”).
To use the services provided on this Site, you must be of legal age. If we become aware that a minor has submitted personal data, we may, in compliance with applicable national or local laws, block and/or delete the information provided. Parents or legal guardians of a minor can also contact , info@savoralis.com to request the blocking and/or deletion of the child’s personal data, following the instructions outlined in the “YOUR RIGHTS” section of this Privacy Policy.
THE RESPONSIBLE OF THE PROCESSING ACTIVITY
- Name: SAVORALIS
- Address: Hazelaarstraat 15, Puttershoek, Netherlands
- Phone: +31 (6) 2 9375337
- Email: info@savoralis.com
PERSONAL DATA WE COLLECT
- Data you provide directly:
When you interact with us—whether via the form on our Site, by email, or by phone—we may collect the following personal information: full name, address, postal code, email address, phone number, contact list, nationality, username, and password. If you make online payments, we will also collect financial information, such as credit card details, bank account information, or any other permitted payment methods. - Additional data in specific cases:
Depending on the purpose and how your personal data will be used, we may collect other types of information, including academic or professional background, employment information, commercial details, social and economic circumstances, insurance data, or information related to the delivery of goods and services. - Mandatory data:
The personal data listed above are necessary to process your requests or provide the services you ask for. Refusing to provide this information may make it impossible for us to fulfill your request or complete the requested service. - Third-party data:
If you provide information about third parties, you confirm that you have their consent to share this data and agree to transfer it under the terms outlined here, releasing SAVORALIS from any liability. - Verification:
SAVORALIS may carry out periodic checks to ensure the accuracy of this information, taking all due diligence measures required by applicable law.
- Data obtained automatically through the Site
Our website makes use of cookies and comparable technologies that may allow SAVORALIS to obtain certain personal information automatically, depending on your device and privacy settings.
When users access or navigate the Site, we may record a limited amount of personal data together with aggregated, non-identifiable usage statistics. This collection can occur whether you actively submit information or simply browse our pages.
The information gathered may include technical and usage data such as your IP address, the type of device and browser in use, operating system details, timestamps of access, approximate location data, the website that directed you to our Site, and behavioral information about your interaction with the Site, including navigation patterns, clicks, and searches.
Further details regarding the operation of cookies and similar tools, as well as instructions for managing your preferences, are available in our Cookies Policy.
- Personal data received from third parties: Our website may contain links to external platforms or services that are managed by independent third parties. If you choose to interact with us through those platforms—such as via social media—we may obtain certain personal information that you have shared there. This information is used for the purposes described in this policy, mainly to provide information and manage communications.
Personal data that may be transmitted to us by these third parties can include identification and contact details such as your name and surname, address, postal code, email address, telephone number, contact list, fax number, nationality, and general demographic information.
PURPOSES OF PROCESSING
SAVORALIS uses your personal data for the following purposes:
- Handling inquiries and customer support
When you submit a request through our forms or contact customer service, we use your data to respond to your inquiry and deliver appropriate assistance and support. - User account management
Your information is processed to create and maintain your customer account on the website. This account allows you to use various features, such as managing reservations, interacting with other users, sending invitations, and posting comments on the website or linked social media channels. - Orders and reservations
We process personal data to complete and administer purchases, bookings, and any related transactions carried out through our online platform. - Marketing communications (with consent)
If you choose to subscribe and provide consent, we may send you newsletters, offers, and promotional updates about our products or services that may be relevant to you. - Third-party promotional content (with consent)
With your authorization, and based on your activity and preferences, we may also share marketing information about selected partner companies whose products or services may interest you. - Legal and regulatory compliance
Your data may be processed to meet applicable legal requirements, including obligations related to financial regulations and anti-money-laundering laws. - Security and fraud prevention
We use personal information to monitor, detect, and prevent fraudulent, abusive, or unauthorized activities, and to safeguard the integrity and security of our systems and users. - Analytics and personalization
Subject to your cookie preferences, we may analyze browsing behavior to generate statistics and improve personalization of the website experience. - Recruitment processes
If you apply for a job vacancy through the contact details provided on our website, your personal data will be processed to evaluate and manage your application.
LEGAL BASIS FOR PROCESSING
The processing of your personal data is supported by the following legal grounds, depending on the purpose involved:
- Contractual necessity
When you submit an inquiry through the “Register your interest” form or contact customer support, your data is processed as part of fulfilling a contractual relationship with you or taking steps prior to entering into a contract. - Compliance with legal requirements
Certain processing activities are carried out in order to meet statutory and regulatory obligations that apply to SAVORALIS. - Legitimate interest
Where relevant, SAVORALIS may process personal data based on its legitimate business interest for internal administrative and operational purposes, including customer relationship management, service improvement, fraud prevention, and business security.
SAVORALIS ensures that such legitimate interests are not overridden by the fundamental rights and freedoms of the data subject.
- User consent
When required, we process your information based on your explicit consent, particularly for analytics activities and the creation of browsing-based profiles.
SHARING YOUR PERSONAL DATA
SAVORALIS only shares personal information when it is necessary to operate its services, comply with legal duties, or support legitimate business activities. In certain circumstances, personal data may be provided to public authorities, courts, regulators, or other legally authorized entities when required by applicable law.
To deliver its services effectively, SAVORALIS may also exchange information with operational partners and facilities involved in the performance of those services. This can include third parties that play a role in logistics or service execution. Personal data may be accessed internally by authorized employees of SAVORALIS strictly on a need-to-know basis for administrative coordination and customer management purposes.
SAVORALIS relies on specialized external providers to support its technological and operational infrastructure, including hosting, cloud services, and IT maintenance. These providers act exclusively on behalf of SAVORALIS and may access personal data only to the extent necessary to perform their assigned tasks. They are contractually required to maintain confidentiality and to process the data strictly according to SAVORALIS’ instructions.
Because some of these providers operate internationally, personal information may be processed or stored outside the user’s country of residence. Where such transfers involve destinations outside the European Economic Area (EEA), SAVORALIS ensures that appropriate legal safeguards are in place in accordance with GDPR requirements. These measures guarantee that personal data remains protected and is never used by third parties for independent or unauthorized purposes.
SAFEGUARDS FOR INTERNATIONAL DATA TRANSFERS
Whenever personal data is transferred internationally, SAVORALIS applies recognized legal protection mechanisms to ensure that your information remains secure. These safeguards may take different forms, including the following:
- European Commission adequacy decisions
Transfers may occur to countries officially recognized by the European Commission as providing a level of data protection comparable to that guaranteed within the European Union. - Standard Contractual Clauses (SCCs)
Data transfers may be governed by contractual agreements approved by the European Commission between the exporting and receiving parties, establishing legally enforceable obligations aligned with GDPR requirements. - Approved codes of conduct or certification schemes
Transfers can also be supported by recognized compliance frameworks, provided that the receiving party commits to enforceable safeguards ensuring adequate protection of the transferred data. - Exceptional legal mechanisms
If none of the safeguards above apply, international transfers may still take place in limited situations permitted under applicable data protection laws.
DATA RETENTION
SAVORALIS keeps personal information only for as long as it is necessary to provide the services you have requested and to fulfill the purposes described in this Privacy Policy. Your data will remain stored unless you exercise your right to request deletion or object to processing through the channels described in the section “YOUR RIGHTS.”
Information related to recruitment processes is retained solely for the duration required to evaluate your application. If your application is unsuccessful, your personal data will be removed unless you expressly authorize us to keep it on file for consideration in future hiring processes.
In addition, certain personal data may be preserved for longer periods where required to comply with legal retention obligations or to address potential legal claims, in accordance with applicable laws.
INFORMATION SECURITY
SAVORALIS implements technical and organizational safeguards designed to protect personal data against unauthorized access, alteration, disclosure, or loss. Data is processed using secure digital systems and controlled procedures that are directly aligned with the purposes for which the information is collected.
When personal information is shared with service providers by electronic means, enhanced security protections are applied. Access to backup systems managed by third parties is restricted and protected through encrypted authentication measures
EXTERNAL LINKS
For user convenience, this Site may contain links to external websites operated by independent organizations. These websites function separately from SAVORALIS and may follow their own privacy practices. We recommend reviewing the privacy policies of any external site you visit.
Because these third-party websites are not owned or controlled by SAVORALIS, we are not responsible for their content, operation, or data protection practices.
CONTROL OVER THE USE OF YOUR INFORMATION
You can manage how we use your personal data, especially for marketing purposes. If you no longer wish to receive promotional communications, you may unsubscribe at any time by contacting us at info@savoralis.com. Even if you opt out of marketing messages, we may still send essential service communications, such as responses to inquiries or transactional notifications.
Some web browsers include a “Do Not Track” setting intended to signal that a user does not want online activity to be tracked. Because there is currently no universal standard governing how these signals should be interpreted, our Site does not automatically respond to them.
You are free to modify your cookie preferences through your browser settings. However, restricting or disabling cookies may affect the availability or proper functioning of certain features of the Site. Blocking cookies does not necessarily eliminate all forms of tracking described in this Policy.
YOUR RIGHTS
You may exercise your data protection rights at any time by contacting info@savoralis.com. Upon request, we can also inform you about the categories of personal data we have processed or shared within the previous 12 months. These rights are personal and cannot be transferred or waived.
Under applicable data protection laws, you may be entitled to the following rights:
- Access — to obtain confirmation of whether we process your personal data and to receive a copy of that information.
- Correction — to request the update or amendment of inaccurate or incomplete personal data.
- Objection — to oppose certain types of processing, particularly where processing is based on legitimate interest or used for direct marketing purposes.
- Erasure — to request the deletion of your personal data in circumstances permitted by law.
- Restriction of processing — to ask that we temporarily limit how your personal data is used.
- Data portability — to receive your personal data in a structured, commonly used, machine-readable format and, where feasible, to have it transferred to another controller.
- Protection from automated decisions — not to be subject to decisions based solely on automated processing, including profiling, that significantly affect you.
The availability of certain rights may vary depending on local legislation. We will respond to all valid requests within the legally required timeframes.
You may withdraw any consent you have given for data processing at any time by contacting us. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal and will not prevent us from continuing processing where another legal basis applies.
If you believe your data protection rights have not been respected, you may contact us directly at info@savoralis.com. You also have the right to file a complaint with the relevant data protection supervisory authority.
Requests may be submitted through an authorized representative, provided that appropriate written authorization is included. If you share personal data relating to another individual, you are responsible for informing that person about the contents of this Privacy Policy before providing their information.
REVISION OF CONDITIONS
This Policy may be updated from time to time to reflect changes in our data practices or legal obligations. Significant updates will be highlighted on the Site, and the date of the last revision will be displayed at the bottom of this Policy.